Our policy is that any information about you is strictly confidential and that maintaining a position of trust in this regard is paramount. However, because some information is relevant to providing quality support, such information will be shared with members of staff who may be supporting you. Professionals requiring information will be referred in the first instance to the registered manager. You, or where appropriate, your principal carer will be consulted before information is released.

Information about you will be stored in electronic form.

Information about you is needed in order to enable staff to provide proper support and treatment. Some of the information may also be used for other purposes, such as:

Making sure our services meet your needs.

  • Helping staff to review the support they provide to you to help them achieve the highest standards
  • Investigating complaints or legal claims
  • Auditing of our services.

Sometimes information about you needs to be passed on to other agencies or organisations, for example if you are receiving care or support from a GP or hospital.

The types of organisations with whom we may share information about you are:

  • Your chosen dispenser (dispensing appliance contractor/delivery company or nominated pharmacy)
  • GPs
  • District Nurses
  • Other health care professionals or your referring nurse.
  • Social Services
  • Care Quality Commission.

Equal Opportunities

  • You have the right to practice your beliefs, religion or culture without constraint by restrictive or discriminatory practice
  • Complaints of discriminatory practice will be thoroughly investigated and the results of the investigation made known to the complainant
  • All complaints will be recorded in such a way as to highlight repeated problems.

Inappropriate Behaviour

Inappropriate behaviour is the systematic mistreatment, or physical, sexual, emotional or financial abuse of one person by another

  • We are committed to preventing inappropriate behaviour and if you, a carer, friend or relative has any concerns in this area, they should discuss this immediately with the registered manager or use the formal complaints procedure
  • You, your principal carers and relatives will be kept informed of the progress of the investigation into any complaint.

Gifts, Wills and Other Documents

All employees are expressly forbidden to act as witnesses to the signature of any documents such as Wills and Testaments. Neither employees nor the service may be a beneficiary under a Will of any past or present service user. Gifts to staff are subject to disclosure to the registered manager, and may be refused on the basis of conflict of interest.