Harrow Appliance Prescription Service (HAPS)

Welcome

Harrow Appliance Prescription Service (HAPS) is a confidential, discreet service, supported by a knowledgeable team of prescription coordinators and specialist stoma nurses. HAPS will manage the prescribing of your stoma products. The benefit of this service is that you will have prescriptions issued in a timely manner and we will make sure that your prescribed products are appropriate for your daily needs. Below, we explain the simple steps you need to follow to use this service. If you have any questions, please use the contact details at the bottom of this page.

Working Hours

• 8am to 8pm Monday and Wednesday
• 8am to 5pm Tuesday, Thursday and Friday
• 8am until 1pm on Saturday
• We are closed on Sundays and bank and public holidays.

The service is closed on the 1st and 3rd Wednesday of each month between 10am and 12pm for staff training. If you need to contact the service outside of the working hours, please phone 0800 521 740 and leave a message on the answerphone. A member of our team will call you back before the end of the next working day.

HAPS will

  • provide a service that helps you achieve your health and well-being
  • respect and encourage your right to be independent
  • support your choices and personal decisions
  • respect your privacy and keep all information confidential

Ordering Prescriptions

The HAPS service is supported by our friendly team of experienced prescription co-ordinators who are available to help you order your prescriptions.

  • Step 1

    Simply phone 0800 521 740 during the working hours above, to speak to a prescription coordinator. If all the prescription coordinators are on other calls, a recorded message tell you how long you might need to wait and give you the option of leaving us a message instead.

  • Step 2

    You will be asked a few questions to confirm who you are and help us identify if you have had any problems since your last order. These are important to help us provide the best service possible.

  • Step 3

    The prescription coordinator will prepare your prescription to be signed by one of our nursing team before it is sent to the dispenser of your choice.

Ongoing care

Annual Clinical Review

It is recommended that you have a clinical review with a stoma nurse every year.

The purpose of an annual clinical review is to ensure your stoma and surrounding skin are healthy and not impacting on your general health and wellbeing and that you are using the most appropriate products for you.

The St. Mark’s & Northwick Park stoma care nurses will offer you a clinic appointment for an annual clinical review.

Frequently Asked Questions

Useful Contacts

Additional Support
The Urostomy AssociationColostomy UKThe Ileostomy Association
The Local Government OmbudsmanNHS
  • PO Box 4771
  • Coventry
  • West Midlands
  • CV4 0EH
  • Phone: 0300 061 0614
  • Website: www.nhs.uk
  • Dial 111 for non-urgent medical advice
  • Dial 999 in an emergency

Contact Us

You can contact HAPS by:

  • Harrow Appliance Prescription Service
  • Unit 1, Phoenix Centre, Millennium Way West
  • Nottingham,
  • NG8 6AS

If you need the information on this page in another language, large print or braille, please call us on 0800 521 740.