Care Standards

Standards you have a right to expect from CQC regulation

You (or someone acting on your behalf) will be involved in discussions about your care, treatment and support.
You will get support if you need it to help you make decisions and staff will respect your privacy and dignity.
Before you receive any examination, care, treatment or support, you will be asked whether or not you consent to it.

Your personal needs will be assessed to make sure you get safe and appropriate care that supports your clinical needs.
You will get the care that you and your social care professional agree will make a difference to your health and wellbeing.
Your care needs are coordinated if you move from one care provider to another.
Staff respect your cultural background, gender, age, sexual orientation, religion or belief and your disability if you have one.

You will be protected from abuse or the risk of abuse, and staff will respect your human rights.
To be cared for by staff with the right skills to do their jobs properly
You will be cared for by staff who have the knowledge, skills and experience needed to meet your health and welfare needs.
You will be looked after by staff who are well managed and have the chance to develop and improve their skills.

You will be cared for by staff who have the knowledge, skills and experience needed to meet your health and welfare needs.
You will be looked after by staff who are well managed and have the chance to develop and improve their skills.

The managers at Connect continuously monitor the quality of their services to make sure you receive the support you need.
Your personal records will be accurate and stored safely and confidentially.
You or someone acting on your behalf can complain and will be listened to. Your complaint will be dealt with properly. We uphold Duty of Candour and will apologise, investigate and action any findings.

The nurse will have made an introduction call to arrange a suitable time and date to arrange to visit you in your own home.
The nurse will complete an assessment of your needs, which should form the basis for a decision by both you and the nurse as to your treatment plan.
In common with all patient’s records, the assessment(s) will be made with your full knowledge and cooperation, and the records will be shown to you and be available to you at any time.

All patients have the right to privacy and their decisions to be respected.
Staff will enter a patients property only with express consent.
Clinical records will be held on our NHS compliant clinical management system called ‘SystmOne’. This provides clear communication of vital information, enabling us to provide better, more efficient care.
Legislative controls over records, such as the General Data Protection Regulation (GDPR), will be adhered to. Records will be made available to the patient on request.

We treat all people supported by us and all people who work for us, with the utmost respect at all times.