HAPS December Newsletter

Welcome to our December Newsletter.

Merry Christmas

We would like to take this opportunity to wish all our NAMS service users a very happy Christmas and New Year and to say a big thank you for all the lovely chocolates and biscuits you have gifted us for Christmas.  No one is going to fit in their party outfits!

Did you know that in the Middle Ages some of the Christmas traditions we recognise today were created. In Strasbourg apple decorated fir trees appeared in homes (leading to our modern day Christmas trees) In the 17th and 18th centuries people started to give gifts at Christmas as a symbol of the wise men arriving in Bethlehem with their gifts for baby Jesus. 

Christmas Opening Times

Friday 23rd December – 08.00-17.00

Saturday 24th December (Christmas Eve – Closed

Sunday 25th December (Christmas Day) – Closed

Monday 26th December (Boxing Day) – Closed

Tuesday 27th December – Closed

Wednesday 28th December – 08.00-20.00

Thursday 29th December – 08.00-17.00

Friday 30th December – 08.00-17.00

Saturday 31st December (New Year’s Eve) – Closed

Sunday1st January (New Year’s Day) – Closed

Monday 2nd January – Closed

Tuesday 3rd January – 08.00-17.00

Wednesday 4th January – 08.00-20.00

Online ordering

 Did you know that you may be able to request your medication directly from your personal health record?

If you have access to the internet and would like to know more about this, then please ask our coordinators when you next call in.

City Hospital Support Group

 We are delighted to tell you that Nottingham City Hospital’s Support group is back up and running.  If you would like to chat to other ostomates we would love to see you.

The group meets on the first Saturday of every month at Outpatients City Hospital Clinics 1 and 2. It is between 10-12.  There is no need to book and there will be tea, coffee and a raffle.

 Stoma support groups

Would you like to be in touch with other individuals who may have shared the same experiences as you? The following groups all welcome new members and contact details are below;

Colostomy UK; Support – Colostomy UK – Supporting and empowering you


Ileostomy association We are strong – Ileostomy & Internal Pouch Association


Urostomy association. The Urostomy Association – Support & Information for patients and carers


Connect Prescription Services Website

We will be posting live information on the service phone-lines on the website. There’s information on how to order your prescriptions, frequently asked questions, and some useful contacts. The link to access this is below;


Ways to Order

In addition to telephoning in your order you can also email your prescription when it is due. Simply confirm your details (Name, DOB, address) and the items required. We will process the request and respond to your email with confirmation of receipt. Please forward your request to;


Please be aware, if you are planning a holiday to order your supplies within plenty of time.

Busy times on the phone lines

Our busy periods on the phone lines tend to be Monday all day.

Our quietest times on the phones tend to be our extended hours between 17.00-20.00 Monday and Wednesday and Saturday mornings between 09.00-13.00