HAPS September Newsletter

Welcome to our September Newsletter

Additional needs

Did you know that September 23rd is The International Day of Sign languages. We have 3 members of staff in HAPS that are learning sign language and 1 member of staff that has completed their Makaton Level 1and 2.

If you need any additional support when using our service, please let our coordinators know.


Busy Periods

We know here at HAPS that Monday mornings are our busiest times and often the wait on the phonelines can be 3 times as long as any other time of the week. If you wish to call during quieter periods we are open until 8pm on Monday and Wednesdays and after 5pm will usually be easier to get through on the phones.


Stoma support groups

Would you like to be in touch with other individuals who may have shared the same experiences as you? The following groups all welcome new members and contact details are below;

Colostomy UK;  Support – Colostomy UK – Supporting and empowering you

 Ileostomy association  We are strong – Ileostomy & Internal Pouch Association (iasupport.org)

Urostomy association. The Urostomy Association – Support & Information for patients and carers


Connect Prescription Services Website

We will be posting live information on the service phone-lines on the website. There’s information on how to order your prescriptions, frequently asked questions, and some useful contacts. The link to access this is below;



How to order your prescription

In addition to telephoning in your order you can also email your prescription when it is due. Simply confirm your details (Name, DOB, address) and the items required. We will process the request and respond to your email with confirmation of receipt.  Please forward your request to


Please be aware, if you are planning a holiday to order your supplies within plenty of time.

Our busy periods on the phone lines tend to be Monday all day and the first and third Wednesday afternoon of each month. Tuesdays after a bank holiday are also very busy and wait times on the phone may be longer. We apologise for any delay during these times.

Our quietest times on the phones tend to be our extended hours between 17.00-20.00 Monday and Wednesday and Saturday mornings between 09.00-13.00


Bank holiday closed dates 2022

Monday 26th December 2022

Tuesday 27th December 2022

Monday 2nd January 2023