LAMS Newsletter May 2021


Luton Appliance Management Service (LAMS) Newsletter

May 2021


Welcome to your May newsletter.

Connect Prescription Services Website

Connect Prescription Services announced the launch of our new website in the March newsletter. This can be accessed via the following link: –

We will be posting live information on the service phone-lines on the website. There’s information on how to order your prescriptions, frequently asked questions and some useful contacts.


Meet the team

This month we had a new addition to the team. We would like to welcome Emma Harrison, who joined the team as a Prescription Coordinator in May. Some of you may have spoken to her already when calling in to place your orders. Emma’s previous experience involves working with prescriptions within a GP surgery setting, she is a qualified Phlebotomist and has worked in various other healthcare settings. Emma has had a great start settling in with the rest of the team, please join us in welcoming Emma when you next speak to her.


Order Reminder Calls

With the aim of improving and running a more efficient service, LAMS are now in the process of moving towards providing an outbound call service. This would involve members of the prescription coordinator team calling you at an agreed time, before your order is due, effectively acting as a reminder service. We will be offering this service on your next call. We hope this will reduce the queue and wait time on the phone for any queries and also reduce the risk of you running out of products. Please be aware, if you are planning a holiday to order your supplies within plenty of time.


Other ways to order

You can email your prescription when it is due. Simply confirm your details (Name, DOB, address) and the items required. We will process the request and respond to your email with confirmation of receipt.

Please forward your request to



We are delighted to announce we now have new service available to help us communicate with any limited English speakers. LanguageLine interpretation comes in many formats, telephone, video for video consultations, face-to-face and British Sign Language. If you feel you would benefit from an interpreter, please let the prescription coordinator know and we will arrange this for all future ordering calls and appointments.


Opening hours

In January 2021 the opening hours for the service changed: We are open 08:00 – 20:00 Monday & Wednesday, 08:00-17:00 Tuesday, Thursday and Friday and 09:00 – 13:00 on Saturdays. The phone lines are closed the first and third Wednesday of each month between 10:00 – 12:00 for staff training.


Bank holiday closed dates 2021

Monday 30th August 2021

Saturday 25th December 2021

Monday 27th December 2021

Tuesday 28th December 2021

Monday 3rd January 2022