LAMS Newsletter Apr 2021


Welcome to your April newsletter.


Connect Prescription Services Website

Connect Prescription Services announced the launch of our new website in the March newsletter. This can be accessed via the following link: –

We will be posting live information on the service phone-lines on the website. There’s information on how to order your prescriptions, frequently asked questions and some useful contacts.


Meet the team

This month we would like to introduce to our service users, Prescription Coordinator, Julie Pinkett. Many of you will have spoken to her when calling in to place your orders as she is the longest serving member of the team and has been a part of the service since 2016. We would like to take this opportunity to congratulate Julie on 15 years’ service, which she achieved earlier this month. She is a valued member of the team and will always do her best for our service users.


Learning and development

We are delighted to announce that Tammy Temple, one of our nursing team, has successfully completed the Dansac Stoma Care course at Birmingham University. As part of the assessment process Tammy gave a fantastic presentation to her peers on using her skills and position as a stoma care nurse to enhance quality of life for those living with a stoma. We are incredibly proud of Tammy and her achievement.


Order Reminder Calls

With the aim of improving and running a more efficient service, NAMS are now in the process of moving towards providing an outbound call service. This would involve members of the prescription coordinator team calling you at an agreed time, before your order is due, effectively acting as a reminder service. We will be offering this service on your next call. We hope this will reduce the queue and wait time on the phone for any queries and also reduce the risk of you running out of products.


Dispenser Survey

At Connect Prescription Services we are driven to offer the best service possible and to enable us to do this we need to understand the world in which we operate. We have had feedback from individuals telling us that some dispensers are not behaving ethically so we would like your input to help us to identify this practice so that it can be addressed. This link will take you to a survey of 9 questions which should take less than 10 minutes to complete .


Opening hours

In January 2021 the opening hours for the service changed: We are open 08:00 – 20:00 Monday & Wednesday, 08:00-17:00 Tuesday, Thursday and Friday and 09:00 – 13:00 on Saturdays. The phone lines are closed the first and third Wednesday of each month between 10:00 – 12:00 for staff training.


Bank holiday closed dates 2021

Monday 3rd May 2021

Monday 31st May 2021

Monday 30th August 2021

Saturday 25th December 2021

Monday 27th December 2021

Tuesday 28th December 2021

Monday 3rd January 2022