As part of our CQC-regulated continuous improvements to services for patients, we are pleased to announce all the following service improvements have been made to the NAMS, LAMS and HAPS services between May 2020 – December 2020.
- I Want Great Care feedback collection
- Improved accessibility for clinical activity such as video consultations
- Electronic prescribing
- New phone system
- Improvements in service level reporting
- Call evaluation survey
- Improved data gathering templates for clinical staff and prescription coordinators to improve documentation and follow up.
- Robust complaints and incident procedure
- IT champion to solve some issues and have quicker access to IT for others
- Covid safe clinics
- Covid safe office
- Contingency planning – ability to work from home for all staff.