Service Improvement Summary (December 2020)

Doctor writting

As part of our CQC-regulated continuous improvements to services for patients, we are pleased to announce all the following service improvements have been made to the NAMS, LAMS and HAPS services between May 2020 – December 2020.

  • I Want Great Care feedback collection
  • Improved accessibility for clinical activity such as video consultations
  • Electronic prescribing
  • New phone system
  • Improvements in service level reporting
  • Call evaluation survey
  • Improved data gathering templates for clinical staff and prescription coordinators to improve documentation and follow up.
  • Robust complaints and incident procedure
  • IT champion to solve some issues and have quicker access to IT for others
  • Covid safe clinics
  • Covid safe office
  • Contingency planning – ability to work from home for all staff.